01OpenCart errors: give the investigation a clear starting point
A blank page, checkout error or extension conflict can have several causes. Tell us what happened, which pages or customers are affected and whether the issue started after an update or configuration change.
Useful evidence includes the exact error, time of occurrence and steps to reproduce it. Do not include passwords or payment details in the contact form. We arrange any access needed as part of the investigation.
Related expertise: OpenCart & Journal upgrades ↗02Extension conflicts and custom OpenCart code
A store can combine a theme, OCMOD changes, payment modules and custom features from different developers. We review how the affected components interact before choosing a fix.
Where appropriate, changes are reproduced and checked in a development environment. The agreed checks focus on the affected behaviour and relevant shopping functions.
Related expertise: Store speed & performance ↗03From a repaired issue to a maintainable store
After the immediate issue is understood, there may be underlying version, extension or hosting problems worth addressing. We distinguish the necessary fix from optional follow-up work.
Support scope and timing depend on the issue and available information. We clarify the next step before work begins rather than promise an unverified response or recovery time.
Related expertise: OpenCart hosting ↗ 
OpenCart Gold Partner ↗